Neversays™

25 phrases you should never ever say to keep your job and friends

it's time to have a conversation

The United States is a pluralistic society: a mix of cultures, languages, nationalities, races and religions, and that’s before we even address differences in political beliefs, sexual orientation, and income levels. More often than not, however, we live our lives surrounded by family, friends and in neighborhoods comprised or people very similar in attitudes and beliefs similar to ourselves. Accordingly, it should be no surprise that we sometimes feel uncomfortable and struggle when we are around people who are different. This discomfort isn’t based upon negative feelings about those differences, but rather a simple lack of familiarity.

Society is awash in propaganda about why we should embrace others, but there is little guidance on how to navigate this effort. One could spend weeks seeking to memorize the endless lists of what you should say; likely an impossible task. However, it is far more practical to learn and know what NOT to say—ever—in order to avoid offense, embarrassment and hurt feelings. In the book, Neversays™, Randi provides an easy-to-follow guide on 25 phrases you should never ever say to keep your job and friends.

neversays tenets

People are good
People are uncomfortable with difference
People are uninformed
We are interdependent
We must confront and navigate uncomfortable situations and have difficult conversations

We must consider intent
We must take ownership and be accountable when we do something wrong
Our communication skills and cultural education must continue to grow and evolve
Language is the key to positive and productive interactions, relationships and organizations

about the book

Neversays™: 25 Phrases You Should Never Ever Say to Keep Your Job and Friends is written in an easy-to-read, conversational style. It is comprised of the following elements:

Vignettes that depict real-world disagreeable communication scenarios
Illustrations that provide visual representations of the Neversays
Explanations of why the Neversay is offensive
Flipside: a section to help you connect and empathize with offended

word on the street

Finally, a book addresses the ideas of diversity and inclusivity in a practical and approachable manner so that every person can learn and grow; and every organization build closer and more productive teams. NEVERSAYS is timely and necessary for today’s modern workforce. "This Book is a provocative exploration of the blind spots that many of us are completely unaware of.  A well written very enjoyable read about communication and the human condition.  "

"The Neversays message resonated positively with my organization’s tenured sales executives. She was effective in sharing insights which will enable meaningful dialogue and communication across the business with both internal and external partners.”

“Neversays is a quick read with life observations that are relevant and applicable to every American regardless of race, religion, or social economic status."  

"Randi is a true master….she has found a clever way to help the reader deal with a subject that many feel uncomfortable discussing. This is a must read for anyone serious about diversity in the workplace. Neversays takes an honest look at the world of stereotypes. It gives you actionable steps to bettering communication and creating an environment of understanding, which results in improved productivity. I highly recommend Neversays for business leaders."

about the author

Neversays™: 25 Phrases You Should Never Ever Say to Keep Your Job and Friends is written in an easy-to-read, conversational style. It is comprised of the following elements: