Neversays: 25 Phrases You Should Never Ever Say to Keep Your Job and Friends is written in an easy-to-read, conversational style. It is comprised of the following elements:
- Vignettes that depict real-world disagreeable communication scenarios
- Illustrations that provide visual representations of the Neversays
- Explanations of why the Neversay is offensive
- Flipside: a section to help you connect and empathize with offended
